Privacy Policy

Last updated: February 25, 2026

HomeServicePilots, LLC ("Home Service Pilots," "HSP," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homeservicepilots.com or use our services.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, business name, business address, and trade/service type that you voluntarily provide when filling out our contact forms, requesting a consultation, or contacting us directly.
Usage Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages, and other diagnostic and analytical data collected automatically when you browse our website.
Communication Data: Records of SMS/MMS messages, emails, and phone communications when you interact with our services or our clients' automated systems.
Device Information: Device type, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services
To process and respond to your inquiries and service requests
To send service-related SMS/MMS communications, including appointment reminders, booking confirmations, and follow-ups
To send marketing and promotional SMS communications (only with your separate, explicit opt-in consent)
To provide customer support
To improve our website, services, and user experience
To analyze usage patterns and trends
To comply with legal obligations and enforce our terms
To detect, prevent, and address technical issues or fraud

3. SMS/Text Messaging Opt-In and Communications

By providing your phone number on our website contact form and checking the SMS consent checkbox, you expressly opt in and consent to receive automated SMS/MMS messages from Home Service Pilots. These messages may include:

Appointment confirmations and reminders
Follow-up messages regarding your service inquiry
Service updates and status notifications
Review requests after completed services
Promotional offers and marketing messages (only if you opt in to marketing)

Message frequency varies but will not exceed 10 messages per month. Standard message and data rates may apply depending on your carrier and mobile plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Help: Reply HELP to any message for support information, or contact us at tnorfleet@homeservicepilots.com or (786) 688-0246.

Consent is not a condition of purchase. You are not required to opt in to SMS messaging in order to use our services or make a purchase.

Mobile Information Sharing: We do not sell, rent, lease, or share your mobile phone number or any SMS opt-in data (including opt-in consent status) with any third parties or affiliates for their own marketing or promotional purposes. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories of information noted above may be shared with third parties as described in Section 5.

4. Cookie and Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly (e.g., session management).
Analytics Cookies: Help us understand how visitors interact with our website by collecting information such as pages visited, time on site, and traffic sources. We may use services like Google Analytics for this purpose.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

Service Providers: With trusted third-party service providers who assist in operating our business, such as CRM platforms (GoHighLevel), email delivery services, SMS messaging providers (LC Phone/Twilio), and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security and Handling

We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (SSL/TLS)
Secure storage of personal information in access-controlled systems
Regular review of our data collection, storage, and processing practices
Access restrictions limiting personal data access to authorized personnel only

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete personal information.
Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out of Marketing: Opt out of receiving marketing emails by clicking the unsubscribe link in any marketing email, or opt out of SMS messages by replying STOP.
Right to Data Portability: Request your data in a structured, commonly used, machine-readable format.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at tnorfleet@homeservicepilots.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our website and services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and post the revised policy on our website. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: HomeServicePilots, LLC
Email: tnorfleet@homeservicepilots.com
Phone: (786) 688-0246
Website: homeservicepilots.com